FAQ

What is the value of having an account?

  • More easily track the status of an order
  • View past orders
  • Save shopping carts to your account so you can buy at a later date (or from a different computer)
  • Securely store payment methods

When will my order be processed?

In-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of checkout. Orders received on weekends and holidays will be processed the next business day. 

Can I change my order after it’s been placed?

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by filling out our customer service web form. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify your order.

Can you explain the different Shipping options?

Shipping 1Delivery within the U.S. typically occurs within 4-9 business days via DHL/USPS with tracking number.

Expedited Shipping - Delivery within the U.S. typically occurs with 2-5 business days via DHL/USPS with tracking number.

International Shipping - International delivery typically occurs within 3-4 weeks of a package being shipped. It does not include any custom charges you may encounter.

How should I care for my shirt?

For a long lifespan, we recommend machine washing shirts in cold water, inside-out, and line drying. If you’re feeling rebellious you can dry them, but they may shrink a tiny bit.

How can I pay for my order?

We accept the following forms of payment at checkout*:

  • Critical Role Gift Card
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

On your bank or card statement, the transaction will appear as Critical Role.

We verify credit card billing and account information at the time of checkout. The processing of your order may be delayed if we cannot verify the "bill to” information, or if the information does not match the address information on file. You will be charged at the moment of purchase.

Do I have to pay sales tax?

Orders shipped to Texas, California and Florida will have the appropriate sales tax automatically added to the order total.

I'm an Alpha member. Will I get a 10% discount on my order?

We're working on providing Alpha members with a 10% discount. We will let everyone know when this becomes available.

Do international orders have to pay customs, duties, and taxes?

International orders may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.

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