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Returns and Exchanges

Effective May 2, 2022 


  • Online Shipping: Customers are responsible for the associated shipping amount (cost to ship) and understand this is a non-refundable charge when placing online orders
  • Delivery failures (i.e. Return To Sender) determined by third party shipping and postal services due to errors found upon dispatch and while in-transit to the shipping address, will be automatically returned to sender, if the courier is unable to successfully deliver (i.e. incorrect address/invalid address/multiple delivery attempts). If your shipped order is received-in at the sender’s return address, then a refund will automatically be processed as an order return and credit will be issued back to the original form of paymentthis does NOT include the amount of shipping paid to ship the order

Please be advised that return and/or exchange requests must be submitted to our Customer Care team. 

To initiate your request, please contact us using our web form. Shipments that are returned without prior notice given will NOT be honored.

  • Customers are responsible for return postage and shipping, with the exception of, and related to, warranty defects or damages observed to have occurred from manufacturing/production
  • PLEASE NOTE: gift cards, discounted items found under our SALE” section of our shop, retired items (products that are no longer available online), and purposeful items intended for supporting charitable proceeds/donation of sales (i.e.: Critical Role Foundation, nonprofit organizations, etc.), are excluded from this policy. We highly encourage reviewing the product description section prior to confirming your purchase as products that are listed as “final sale” are deemed ineligible for:
    • Return
    • Exchange
    • Store credit
    • Refund 

Customers can find this information when directly viewing a product’s landing page to indicate in advance that a return or exchange will NOT be accommodated as specifically noted when reviewing the product information


Returned merchandise NOT received in original packaging or determined to NOT be in “new” condition as it was sold (including attached garment tags, hang tags, labeled barcodes displayed around or directly on the product itself) may be subject to a restocking fee and will be assessed on a case-by-case basis. 

CR reserves the right to determine the final credit amount to be disbursed either in the form of store credit or issued as a refund to the original method of payment.

In an effort to prioritize health and proper sanitation, any product returned and found to NOT be in compliance with this policy at the time of quality inspection, will be at CR’s sole discretion to deny and immediately issue store credit minus 10-15% for handling and processing (representative of costs involved and defined as “restocking fee”) depending on the condition upon delivery at the return’s facility. 


If you are not satisfied with your purchased order, you may return unused, unworn, unwashed, and/or defective merchandise received by contacting our Customer Care team with your order reference number to initiate a return-for-refund request. 

  • US Domestic: Returns made within 30 days of the order’s purchase date will be refunded to the original form of payment.
  • International shipped outside of the US: Returns made within 60 days of the order’s purchase date will be refunded to the original form of payment. 


For customer requests related to store credit and/or exchanging a product for a different size, style, or to replace a product that’s currently being shipped to the return’s facility, please contact our Customer Care team with your order reference number and for more information regarding receiving store credit and/or return shipping labels:  

  • Regular Exchange: returning product(s) and receiving store credit to apply towards your next online order, AFTER the return is received and processed. 
  • Expedited Exchange: receiving a prepaid shipping return label if you have already placed OR decide to place another online order in the interim as your return is pending to be received and processed. Credit will be issued back to the original method of payment, AFTER the return is received and processed.


Because digital goods are delivered via internet download, we generally offer no refunds.

If you change your mind about your purchase and you have not downloaded the digital product, we will issue a refund upon your request.

Refund requests made AFTER you have downloaded our product, are handled on a case-by-case basis and are issued at our sole discretion. Any refund requests must be made within thirty (30) days of your original order’s purchase date.


If you did NOT download the digital PDF and wish to return the physical book, we will refund the order as stated in this Return Policy.

If you have downloaded the digital PDF, and wish to return the physical book, we will handle refunds on a case-by-case basis and are issued at our sole discretion. Any refund requests must be made within thirty (30) days of your original purchase.

Customers understand any additional fees re: customs, duties, surcharges, taxes, etc. associated with returns or exchanges will solely be the customer’s responsibility. We do NOT issue refunds related to charges that are incurred with worldwide shipping. 

Customers will have 45 days from the confirmed ship date (as determined by the tracking information) to contact us for shipment support/assistance needed for retrieving or escalating issues regarding the delivery of your order. If your order has not been received or has not been updated via the assigned shipping service’s tracking website, then please let us know if the receiver is unable to resolve this on their own with the shipping carrier.

We are unable to facilitate alternative solutions such as shipping replacements, order refunds, or store credit, if the inquiry is received after the 45-day timeframe. We strongly advise customers to closely monitor their tracking status once your order is confirmed "shipped" until your order reaches its final destination. If you have not received a tracking number for your order’s shipment, please make sure to contact us using our web form.

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